At Travolic, we are committed to delivering your orders safely and efficiently. Please read our Shipping & Delivery Policy to understand how your orders are processed and delivered.
Shipping Coverage
We currently deliver our products across India through trusted courier and logistics partners. Delivery availability may vary depending on the serviceability of your location.
Order Processing
- All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak shopping seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer than usual.
Delivery Timeline
We aim to deliver all orders within 5–7 working days from the date of order confirmation and dispatch.
Please note that delivery timelines may vary depending on:
- Customer location
- Courier partner operations
- Public holidays
- Weather conditions
- Natural calamities or other unforeseen circumstances
While we make every effort to ensure timely delivery, delays caused by external factors may occasionally occur.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Any ongoing free shipping offers or promotional shipping benefits will be communicated on the website.
Order Tracking
Once your order has been dispatched, you will receive shipping confirmation and tracking details through email, SMS, or other available communication channels.
Customers can use the provided tracking information to monitor the status of their shipment.
Delivery Attempts
Our courier partners may make multiple delivery attempts before returning the package to us.
To avoid delivery issues, customers are requested to provide accurate and complete shipping information, including:
- Full name
- Complete delivery address
- Valid contact number
- PIN code
Failed Deliveries
An order may not be delivered due to:
- Incorrect or incomplete address details
- Customer unavailable at the time of delivery
- Incorrect contact information
- Refusal to accept the package
In such cases, the order may be returned to us by the courier partner. Additional shipping charges may apply for re-shipment.
Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with:
- Do not accept the package if the damage is severe.
- Take clear photographs of the package.
- Contact our customer support team immediately.
- Report the issue within 48 hours of delivery.
We will review the matter and provide an appropriate resolution.
Delays Beyond Our Control
Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods, storms, or extreme weather conditions
- Government restrictions
- Transportation disruptions
- Public holidays
- Force majeure events
In such situations, delivery timelines may be extended without prior notice.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details provided during checkout are accurate and complete. Travolic shall not be held responsible for delays, failed deliveries, or additional charges arising from incorrect shipping information provided by the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Travolic
261, Belasis Road, Ripon House, Mumbai Central, Mumbai – 400008, Maharashtra, India
Email: customercaretravolicbags@gmail.com
Phone: +91 8976876817 / +91 022 23053131
We appreciate your trust in Travolic and thank you for shopping with us.
